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SupportCandy SLA (Service Level Agreement) Addon GPLÂ adds the ability to keep track of ticket timing set in SLA Policies.
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SupportCandy SLA Addon v3.0.0
₹199.00
- SLA (Service Level Agreement) adds the ability to keep track of ticket timing set in SLA Policies.You can set SLA policies in settings with conditions and time. Whenever there is any activity in the ticket e.g. create a ticket, change status, reply ticket, etc. SLA policies are checked for it and add first matched policy time to it.
- version v3.0.0
- See Developer PreviewÂ
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